Moving in and moving out.

University of Gothenburg – Arrival day.

On the arrival day, you receive the keys from the University of Gothenburg, Welcome services. The University informs you about the arrival day.  

SGS Kundcenter

If you arrive on another day in addition to arrival day, you collect the keys at your local SGS customer center. You can collect the keys to your new apartment no earlier than 12 o´clock noon on the day your contract begins. If the move-in day falls on a weekend or a public holiday, you can collect the keys the first weekday after. 
Note: All SGS offices and Kundcenter are open Monday to Friday, 9am-4pm, but closes at 1pm day before national holiday. Check office hours well in advance before your arrival.

If you are not able to pick up the keys yourself, you can provide someone else with a certified letter of authorization (pdf) to do it.
Note: The letter of authorization must be witnessed and signed by two outside witnesses.

Please bring the following documents when you collect the keys:

  • Identification (i.e. passport).
  • Your housing contract.
  • Proof for rent payment. 


Your flat has been inspected after the previous tenant departed.
If you have questions about the inspection, please contact your Kundcenter.
You can find more information about the inspectionon My pages.

Untidy apartment.

No cleaning inspection is made between the moving-out inspection and the time you move in. It is therefore important that you check the cleaning on the day you receive your keys at your customer center. If you notice that the apartment is not move-in clean, please call your customer center immediately.

Furniture and equipment

All rooms/apartments are equipped with basic furnitures. 

There is an inventory list under each area description on the Ugot website under "Our homes" - "Our areas". Please check that all items on the list are in the flat. If not, make a fault report on My pages.

Following items are not included; textiles, e.g. sheets, towels, curtains and shower curtains. Light bulbs, kitchen utensils and cookware is not included.


Moving out.

The contract runs for a predetermined period and you are expected to move out when the lease expires. No notice of termination is needed.

You should clean the apartment and move out. All the keys must be returned to your Kundcenter at departure.

Giving notice to move.

If you leave before the expiry date of the contract:

The lease can be terminated at the end of the month occurring no earlier than one calendar months from the cancellation.

Notice of termination can not be given in the middle of a month. 

Example; The SGS receives your notice on February 12. The notice period starts from March 1 and the lease expires on March 31. You return the keys to your Kundcenter on the 1st of Aril  before 12 o’clock at the latest.

Please fill out the notice form, scan it and send it to We need a written and undersigned notice.

Find the form for giving notice here.


A moving-out inspection will take place after you have moved out. Read more about it here.

Check list.

Please clean your room properly so that the next tenant can move in directly. Do not forget to empty and clean your cupboards in the communal kitchen. You will be charged for neglected cleaning. 
Check our Cleaning tips.

If you have moved any piece of furniture from the room, this must be restored before moving out.

Empty your residence and storage of all personal belongings. Do not leave any food in the room or in the cupboard in the shared kitchen. The SGS staff does not store any items left behind.

The keys to the flat and the communal spaces (kitchen, laundry) should be returned to Kundcenter by 12 o’clock (noon) at the latest the day your contract expires.

If the office is closed, put the keys in an envelope marked with your name and address and drop them in the slot/mailbox for keys outside your Kundcenter.

It is important to lock the door and shut the window(s) before leaving the flat to prevent damage occurring after departure or outsiders to enter the flat.

Close your Internet account. You may use the contact form on the SGS website. Log on to My pages under the Ugot website and fill out the contact form online.

Giving notice to leave a parking place.

If you rent a parking place from the SGS, you should give the Housing office a separate notice one calendar month in advance.